Support — Noise Recorder

How to reach us, and answers to common questions.

Contact

  • Email: dev@robonet-c.jp
  • Typical reply time: within 3 business days

For bug reports, please include:

  • Your device model (for example iPhone 15, Pixel 8)
  • The OS version
  • The app version (shown at the bottom of the Settings screen)
  • What you did and what happened

Frequently asked questions

Are the readings accurate?

Treat them as an estimate. Phone microphones differ in sensitivity between models and apply noise suppression, so this is not a replacement for a certified sound level meter.

Comparing readings taken with the same phone is still meaningful. "This room is normally 35 dB but reaches 75 dB at this hour" is the comparison that helps most.

If you own a sound level meter, you can shift the reading to match it under Settings → Calibration.

My video has no sound

On the recording screen, "Video + dB meter" records silent video. A phone has one microphone and only one feature can hold it, so in this mode the App keeps measuring and saves the audio as a separate file instead.

Choose "Video + sound" if you want a single file with sound. In that mode the meter pauses while filming.

A recording disappeared

The free version keeps 20 recordings. Beyond that, the oldest are removed automatically. Premium removes the limit.

Videos and evidence images already saved to your photo library are kept even when the recording is deleted.

The location is not shown

  • Check that "Record my location" is on in Settings.
  • Check that the App is allowed to use location in your device settings.
  • Indoors it can take a while to get a fix. Even when no address is available, the latitude and longitude are still recorded.

How do I cancel the subscription?

Cancel from your store account. Deleting the App does not cancel it.

  • iPhone / iPad: Settings → your name → Subscriptions
  • Android: Play Store → profile → Payments and subscriptions → Subscriptions

You can also open it from "Manage subscription" on the Premium screen in the App.

Ads came back after I changed phones

Try "Restore purchases" on the purchase screen. You must be signed in with the same Apple ID / Google account you bought with.

Is my audio sent anywhere?

No. Recordings, location data and readings stay on your device. They are never sent to the developer or to any third party. See the Privacy Policy for details.

Related pages